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Frequently Asked Questions about Audio

HIV InSite uses RealNetworks' streaming media technology for its slide shows and audio presentations. Specifically, we use the Helix Universal Server version 11. The Helix Universal Server allows us to provide you with streaming media content that has a higher production value than what the Web has allowed in the past. It also allows us to stream content in more data type formats than we were previously able (such as QuickTime and MPEG-4). Although our server uses new technology, we try to keep our content compatible with older version of the RealPlayer (going back to version G2), through our encoding methods. Note that some content will require the latest version of the player despite our best efforts to make it backwards compatible. We also deliver some Windows Media content through the Helix server.

What does this mean for you? You will need a RealAudio player to hear most of the content we make available on HIV InSite. When an alternate player is required, text and an icon will clearly indicate which player to use. If you want to upgrade your RealPlayer, or are installing it for the first time, you should be aware that there are free versions of the RealPlayer available. Information about which operating systems are compatible with different versions of the Player is available on the Real.com Web site as well. If you have trouble accessing our content, please let us know. We want to be accessible to as many people as possible.

How to Download & Install the RealAudio Player

Go to the RealNetworks home page. Links to several versions of the RealAudio player are usually promoted. Look carefully for the link to the free version if you can't find it right away. The free player usually doesn't provide as many features as the other versions, but it works perfectly with our content.

Downloading and installing the RealAudio player will involve a simple series of screens that will guide you through the process. If you have questions about installing the Player, you can find help on the RealAudio support site.

How to Download & Install the Windows Media Player

The Windows Media Player comes with computers that run the Windows operating system. If you need to install it, go to the Windows Media Player home page. Links to the latest version of the Windows Media player are usually promoted.

Downloading and installing the Windows Media player will involve a simple series of screens that will guide you through the process. If you have questions about installing the Player, visit the support links provided on the Windows Media Player home page.